Refund policy

Return & Refund Policy

Last Updated: July 8, 2026

At DormirDaily, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

Be unused and in the same condition that you received it.
Be in its original packaging.
Include all accessories, manuals, and original contents.
Be accompanied by proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned:

Items marked as Final Sale.
Gift cards.
Personalized or customized products.
Products that have been used, damaged by the customer, or are not in their original condition.
Personal care or hygiene products that have been opened or used, unless they arrive damaged or defective.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the product and packaging so we can resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping

If the return is due to our error (such as receiving a defective or incorrect item), we will cover the return shipping costs.

If you are returning an item for any other reason, you are responsible for the return shipping costs unless otherwise stated.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the standard return process.