Return Policy

Return & Refund Policy

At DormirDaily, we work with Zendrop to fulfill your orders. Our return policy is designed to ensure you receive quality products while managing the logistics of dropshipping.

Return Policy Overview

Zendrop handles refunds and replacements for us, but generally does not accept physical returns from customers due to high international shipping costs. Instead, we offer refunds or replacements for eligible issues.

Refund & Replacement Scenarios

Scenario	Refund/Replacement Policy	Key Requirements
Damaged Product	Full refund or replacement	Report within 30 days of delivery with photo/video evidence
Incorrect/Missing Item	Full refund or replacement	Submit photo evidence showing the incorrect item, packaging, and shipping label
Order Delays	Refund or reshipment at our discretion	Order delayed beyond: 60 days (Global), 45 days (U.S.), or 110 days (Brazil)
Order Cancellation	Full refund	Only if canceled before processing or shipping
Delivered Order (Not Received)	Refund considered	Customer must provide official non-delivery certification from carrier/postal authority

Important Policy Details

Returns Not Required: For damaged items from suppliers, customers are typically not required to return the product due to high return shipping costs. We will issue a refund or replacement instead.
Refund Eligibility Window: A refund or replacement is only possible if the original payment was made within 90 days prior to the request. Orders older than this are automatically ineligible.
30-Night Sleep Guarantee: We stand behind our products. If you're not satisfied within 30 nights, contact us for a resolution.
Processing Time: Refunds are typically processed within 5-10 business days after approval.